Return Policy

We accept returns for items that are damaged, defective, or incorrectly delivered. To be eligible, the product must be unused and reported to us within 48 hours of delivery.

Due to hygiene reasons, certain items such as pet food, treats, and grooming products cannot be returned unless they arrive damaged.

To start a return, message us on WhatsApp with your order details and a photo of the item. We will guide you through the next steps and arrange a pickup where applicable.

Once we receive and inspect the returned item, we will process a refund or replacement based on your preference and the condition of the product. Refunds are issued through the same method used for payment.

If your order arrives damaged, please send us a photo on WhatsApp within 48 hours of delivery. We will arrange a free replacement or refund as quickly as possible.

For any return-related questions, reach out to us at hello@petrxexpress.lk or message us on WhatsApp.